Zendesk Configuration

  • Log into your admin session on Zendesk and go the administration center (click on the four squares in the top right corner and then on admin center)

  • Go the Security tab and then on Single Sign On

  • Click on configure next to the SAML button

  • Complete the following parameters:


    • Remote logout URL:

    • Certificate fingerprint:

      • Download the certificate [here]

      • Find the certificate fingerprint by using Microsoft Management Console for example

  • In Security for Staff members and End users you can chose to activate the external authentication via SAML by checking Single sign-on and then SAML

Trustelem Configuration

  • Change the EnyityID by replacing domain-name by your Zendesk’s domain name

  • Do the same for the Assertion Consumer Service

  • In Custom scripting, you can change the script to customize the SAML response message. For example to send a role: