Freshdesk

  • Open an administrator session on https://sub-domain.freshdesk.com/

  • Click on Admin in the top menu

  • In section General Settings, click on Security

  • Turn on Single Sign On (SSO)

  • Select SAML SSO

  • Enter the 3 following parameters:

    • SAML Login URL:

      https://mycompany.trustelem.com/app/124XXX/sso
    • Logout URL:

      https://mycompany.trustelem.com/app/124XXX/on_logout
    • Security Certificate Fingerprint (available in the setup page of your Trustelem application –> Display setup instructions)

  • Enter user(s) of your choice in field Send notifications to of section Admin Notifications

  • Save